Privacy Policy

1. Introduction

This Privacy Policy explains how Brandflow collects, uses, and protects your information. The CRM system is available for public use. The AI chatbot is provided only to partner brands: Elevatione Philippines, Iconique Philippines, and Reverie.

2. Information We Collect

• We collect messages exchanged between customers and our AI chatbot when interacting with the Facebook pages of Elevatione, Iconique, and Reverie.
• We collect Facebook Page access tokens in the CRM system to allow persistent access and reduce the need to reconnect pages.
• We do not store any user messages within the CRM system.

3. Use of Information

• Messages collected from AI chatbot interactions are used to improve the chatbot's responses and conversation quality.
• Access tokens stored in the CRM allow users to manage their Facebook Pages without needing to reconnect repeatedly.

4. Data Sharing and Access

The CRM system is accessible to any user who integrates their Facebook Page. The AI chatbot system is restricted to Brandflow and employees of its connected brands (Elevatione, Iconique, and Reverie).

5. Data Retention

Messages exchanged with the AI chatbot are stored to maintain chat history and improve AI performance. CRM access token data is retained solely for integration purposes.

6. Your Rights

You may request deletion of your stored access tokens or chatbot data by contacting us at elevationephilippinesdeveloper@gmail.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at elevationephilippinesdeveloper@gmail.com.

Last updated: July 25, 2025